user icon

General Terms and Return Policy

The owner of this website is KISETSU S.L. (“KISETSU”), with N.I.F. B-67384826 and address at C/ Marina, 91 – ESC. DH. P. 5 PTA. 2, 08018 Barcelona (Spain).

These general terms of sale and the return policy (as well as any other document mentioned here) regulate the terms and conditions governing the purchases and acquisitions of products and/or services that you make on the Website, and will govern the contractual relationship between you and KISETSU (the “Terms”). By using the Website or placing an order through it, you accept the content of these Terms, so we recommend that you read their content carefully.

The Website contains different sections that Users can consult in relation to:

  • The Legal Notice and Terms and Conditions of Use applicable to the navigation, access and use by Users of the services offered on the Website: Legal Notice and Terms and Conditions of Use.
  • The Privacy Policy applicable to the different processing of Users’ personal data carried out by KISETSU: Privacy Policy.
  • The Cookie Policy informing about the possibility of installing cookies on the Website to facilitate the navigation of users, improve the functionalities of the Website and the services offered by KISETSU Cookies Policy.

By using this Website or requesting the acquisition of a product or service through it, the User consents to be bound by these Terms and by everything mentioned above. Therefore, if you do not fully agree with the provisions of these Terms, you must refrain from using this Website.

It is also informed that these Terms may be modified at any time by KISETSU, with the User being responsible for consulting them each time they access, browse, use and/or request the acquisition of products or services through the Website. The Terms applicable to the User will be those in force at the time of requesting the acquisition of products and/or services.

Any User can contact KISETSU through the postal address indicated above or through the following email address: info@kisetsu.es

1. Purchase process

  1. In order to make purchases on the Website in the established means and form, the User must create an account on it, providing the necessary data for the registration and billing of the purchased products and/or services.
  2. In addition, Users must follow the purchase or acquisition procedure of the Website, during which they can select various products and services and add them to the cart, basket or final shopping space.
  3. Once the desired products or services have been selected, the User:

If not registered on the Website, must complete a form with their identification and contact details, as well as the tax data necessary for the invoicing of the purchased product and/or service. By way of example and not limitation, the name and surname, address and shipping address, telephone, email, national identity document, NIF or passport will be requested.

You must fill in and check, in any case, the information requested at each step, although during the purchase process, before making the payment, the data entered by the User during the purchase can be modified.

You will have to choose the payment method and accept these General Terms of Sale and the Return Policy for the specific case.

You must click on “I accept the General Terms of Sale and the Return Policy” and then on “Complete purchase”, thereby accepting to pay the price of the selected products or services, and proceed to payment. To do this, the User must enter the data relating to the chosen payment method.

Likewise, to the extent that the purchase process involves the processing of personal data, the User must click on “I accept the Legal Notice, the Privacy Policy and the Cookie Policy”.

  1. Next, the order will be validated, the purchase process will be completed and the User will be charged the amount of the purchased products or services in accordance with the description in clause two (“Prices and payment”) of these Terms. At that time, the User will receive an email to the provided address confirming that KISETSU has received their purchase request or service provision, that is, the order confirmation. KISETSU will inform the User, also by email, of any other details that may occur during the processing and delivery of their order.
  2. Once the purchase procedure has been completed, the Website will generate an electronic invoice that will be sent to the User through the provided email.
  3. At the time of purchase, the User acknowledges being aware of the technical data sheet (and specific sales conditions) of the product or service in question, which are displayed alongside its presentation or, where appropriate, image on the Website, indicating, by way of example but not limited to, and depending on each case: name, price, components, weight, quantity, color, product details, or characteristics, how the services will be carried out or their cost. The User acknowledges that placing the purchase order materializes the full and complete acceptance of the technical data sheet (or specific sales conditions) applicable in each case, and that the User can consult it exhaustively in the corresponding section for each of the products and services that KISETSU offers on the Website.
  4. From the moment the User receives the purchase confirmation, they will not be able to change the purchased product or service for another different one or for another of the same model, type, or color, without prejudice to the return policy set forth in Clause 4. If the User wants a different product, they must place a new order.
  5. The User is aware that KISETSU shows them a series of services for their interest that are not directly provided by KISETSU, but will be contracted and provided by a third party different from KISETSU. That is, KISETSU may rely on third-party service providers necessary for the proper acquisition of products or provision of services (for example, billing service providers, online marketing, carriers, etc.).
  6. Communications, purchase orders, and payments involved in transactions made on the Website may be archived and stored in KISETSU’s computerized records in order to constitute evidence of the transactions, always respecting reasonable security conditions and the applicable laws and regulations, particularly considering the applicable regulations on data protection and electronic commerce in force at all times.

2. Prices and payment

  1. The prices of the products and services are those displayed on the Website at the time of purchase by the Users. These are the final prices, which will be reflected in Euros (€) and include the applicable taxes in each specific case, especially regarding Value Added Tax.
  2. Shipping costs are included in the final prices of the products as shown on the Website. KISETSU carries out delivery and shipping services through the courier and transportation services offered by third parties. The conditions applicable to shipments will be those provided by the respective carrier.
  3. Prices may be modified at any time by KISETSU, but any changes will not affect orders or purchases for which the User has already received an order confirmation.
  4. The available payment methods for the acquisition of products and services offered by KISETSU on the Website are payment by credit or debit card and through “Bizum“.
  5. KISETSU uses all means to guarantee the security of the payment data transmitted for all transactions made by the User through the Website, thanks to the SSL (Secure Socket Layer) secure payment system, which uses encryption technology for the Users’ personal data.
  6. Payments made by debit or credit cards will be subject to checks and authorizations by the issuing bank. If the corresponding bank does not authorize payment through the Website, KISETSU will not be responsible for any delay or failure to deliver, and will not be able to formalize any contract with the User until it is duly proven that the payment has been made.
  7. Once KISETSU receives the purchase order from the User through the Website, a pre-authorization may be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made prior to the moment the User receives the order confirmation.
  8. In any case, by clicking on “Complete purchase“, the User confirms that the card used for payment is owned by them or that they are duly authorized by the cardholder for the relevant purposes.

3. Shipping and delivery

  1. In cases where it is necessary to physically deliver the requested order, it will be delivered to the address indicated by the User when placing the order.
  2. The delivery times of physical products will vary depending on the destination country. In any case, KISETSU will send a confirmation to the User by email once their order has been shipped.
  3. Notwithstanding the above, the delivery time may fluctuate depending on the workload and availability of the service providers that KISETSU relies on to carry out the shipments.
  4. If for any reason there is an incident with the order, KISETSU will contact the User to inform them of this circumstance as soon as possible. In such case, the User may choose between: (i) proceeding with the purchase; or (ii) canceling the order with a full refund of the paid price.
  5. If it is impossible to deliver the order due to the User’s absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is located and what the User must do to have it delivered again, either at their home or at an alternative collection point.
  6. In the event of a return or inability to deliver the order to the User due to reasons not attributable to KISETSU, the additional costs and expenses related to transportation and logistics arising from the return and new shipment, if necessary, will be fully borne by the User. Likewise, any storage costs that the transport company may incur will be borne by the User.
  7. For the purposes of these Conditions, it will be understood that the order has been delivered at the moment when the User or a third party indicated by the User acquires physical possession of the order, which will be evidenced by signing the receipt of the order at the agreed delivery address.
  8. The risks that may arise from the moment of delivery of the products and services will be borne by the User. The User acquires full ownership of the products and services at the time of delivery, which takes place after receiving the full amount of the purchase.
  9. In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (“VAT”) and the regulations that develop, complement or replace it, purchase orders for delivery or provision shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be the legally prevailing rate at any given time depending on the specific article in question and taking into account the moment at which the User acquired it.
  10. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries shall be exempt from VAT by application of the provisions of the applicable regulations for these purposes, without prejudice to the application of the corresponding taxes and duties in accordance with the current regulations in each of these territories.
  11. In orders destined for outside Spanish territory (Peninsula, Canary Islands, Ceuta and Melilla), the VAT and/or taxes applicable to the destination country shall be applied.
  12. The User should be aware that, in accordance with current regulations, in these territories there may be situations where taxes and customs duties are applied and incurred at the destination, which shall be borne by the User.

4. Return policy

In cases where the User purchases products or services through the Website, they have certain rights, as listed and described below:

A. Right of withdrawal

  1. As long as they are consumers, all Users who make a purchase on the Website have the right to withdraw from that purchase within a period of fourteen (14) calendar days without the need for justification.
  2. This withdrawal period shall expire fourteen (14) calendar days from the day on which the User or a third party authorised by them, other than the carrier, acquires physical possession of the products purchased on the KISETSU Website.
  3. In the event that the products that make up their order are delivered separately, the fourteen (14) calendar day period shall commence from the day on which the User or a third party authorised by them, other than the carrier, acquires physical possession of the last of those products that make up the same purchase order.
  4. In the case of a service contract (online academy, in-person events, individual services, etc.), the fourteen (14) calendar day period shall commence from the day of purchase. In relation to the aforementioned services, the User must notify KISETSU of their withdrawal before the date on which the access codes to the online platform are provided. Once the access data has been provided and/or the User has been registered (so that the course content can be downloaded or reproduced for use, or once the course has started), the User shall not be entitled to withdraw, even if the specified period has not elapsed.
  5. To exercise this right of withdrawal, the User must notify their decision to KISETSU within the indicated period through the following email address: info@kisetsu.es
  6. The User must clearly and unequivocally express their intention to withdraw from the purchase contract of the products or services acquired through the Website. It is sufficient for the communication expressing the unequivocal decision to withdraw to be sent before the corresponding deadline expires.
  7. KISETSU shall reimburse the User for all payments received, including shipping costs if applicable, without undue delay and, in any case, no later than fourteen (14) calendar days from the date on which KISETSU is informed of the User’s decision to withdraw
  8. KISETSU shall reimburse the User the corresponding amounts using the same payment method used to pay for the purchase. This refund shall not generate any additional costs for the User, without prejudice to the provisions of the following clauses.
  9. KISETSU may withhold the aforementioned refund until the products or items of the purchase have been received. In the event that the products have suffered damage or impairment, the resulting damages shall be deducted from the amount to be refunded based on the degree of deterioration.
  10. The User must send the products they wish to return to the attention of KISETSU S.L. at the following address: C/ Marina, 91 – ESC. DH. P. 5 PTA. 2, 08018 Barcelona (Spain).
  11. The User shall bear the direct cost of returning the order (transport and delivery), if any, to the extent permitted by the applicable consumer regulations.
  12. In addition, the User shall be responsible for any decrease in the value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the order.
  13. There are exceptions to the right of withdrawal, as set out in the applicable consumer regulations at any given time, and specifically in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case for: (i) personalised or tailor-made products; (ii) products that may deteriorate or expire quickly; (iii) music or video CDs/DVDs without their factory seal intact; and (iv) products that, for reasons of hygiene or health, are sealed and have been unsealed after delivery.
  14. In any case, no refund will be made if the product has been used beyond mere opening, of products that are not in the same conditions as they were delivered or those that have suffered any damage after delivery.
  15. Likewise, the products must be returned using and including all their original packaging, instructions and other documents that may accompany them, along with a copy of the purchase invoice. In the event that the order is not received in its original packaging, KISETSU will not accept the return of the product.
  16. In the same sense, the provision of in-person services that the User may contract on this Website will be governed, and the right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun, with the express consent of the consumer and User and with their acknowledgment that they are aware that, once the contract has been executed by KISETSU, they will have lost their right of withdrawal..
  17. Orders that have benefited from a 2×1 promotion or equivalent, as well as from a gift item or similar, must be returned in their entirety to receive a refund. Otherwise, KISETSU will not accept the return of the order.

B. Return of defective products or shipping error

  1. This section deals with all cases in which the User considers that, at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, either due to a shipping error or because it is defective.
  2. In such case, the User must contact KISETSU immediately and inform them of the existing non-conformity (defect/error) through the following email: info@kisetsu.es
  3. The User will then be informed on how to proceed with the return of the products. Once returned, they will be carefully examined by KISETSU in order to verify if the products comply with the technical specifications or the particular conditions that the Website provides to Users, and within a reasonable period of time, the User will be informed whether a refund or, where appropriate, the replacement of the products is possible.
  4. The refund or replacement of the products will be made as soon as possible and, in any case, within fourteen (14) calendar days following the date on which KISETSU informs the User whether a refund or, where appropriate, the replacement of the products is possible.
  5. The amount paid for those products that are returned due to any defect, when it actually exists, will be fully refunded; including the delivery costs and the costs that the User may have incurred to make the return. The refund will be made using the same payment method that the User used to pay for the purchase.
  6. If the refund or replacement of the product is not possible because it complies with the contract or purchase order and with the technical specifications or the particular conditions that the Website provides to Users (that is, it is not defective and there has been no shipping error), KISETSU will not accept the return of the product. If the User wishes, and wants the same product whose return is not possible to be sent again, they must assume all the expenses of this new shipment.
  7. In any case, the rights recognized in the current legislation will always apply to the User, as long as they hold the status of consumer.

5. Warranties

  1. The User, as a consumer, enjoys warranties on the products that they may acquire through this Website, in the legally established terms for each type of product, with KISETSU being responsible for any lack of conformity that manifests within a period of two (2) years from the delivery of the product.
  2. It is understood that the products are in conformity with the contract as long as:
    1. they comply with the description made by KISETSU and possess the qualities presented in the particular conditions provided for each of them on the Website;
    2. they are suitable for the uses to which products of the same type are ordinarily intended; and
    3. they present the usual quality and performance of a product of the same type and that are fundamentally expected of it.
  3. When the products delivered to the User do not meet the stated conditions, the User must proceed as indicated in the section “Return of defective products or shipping error“. For this purpose, it should be noted that some of the products marketed on the Website may have non-homogeneous characteristics that will be part of the individual appearance of the product, and will not be a defect, unless KISETSU could reasonably expect the User to be aware of the applicable issue to the product delivered to a specific User or knew that such appearance or statement could influence the decision to purchase the product.
  4. To the extent that the User was aware or could not have ignored at the time of entering into the contract that the purchased product did not correspond to the individual appearance or the technical characteristics set out in its particular conditions of sale, KISETSU cannot be held responsible for any lack of conformity of the product.
  5. On the other hand, it could happen that the User acquires on the Website a product from a brand or manufactured by a third party. In this case, and considering that the User believes it is a defective product, they also have the possibility to contact the brand or manufacturer responsible for the product to find out how to exercise their legal warranty rights directly against them during the two (2) years following the delivery of said products. For this purpose, the User must have kept all the information regarding the warranty of the products.

6. Miscellaneous

    1. Partial nullity: If any provision of these Conditions becomes or is declared illegal, invalid or unenforceable for any reason, such condition or provision shall be modified to the extent necessary to make it valid and enforceable, without prejudice to the applicability of the remaining provisions of these Conditions.
    2. Modifications: KISETSU reserves the right to modify or update the information contained herein in the Conditions at any time, when it deems it appropriate and without prior notice, without being responsible for the accuracy, insufficiency or authenticity of the information provided. KISETSU will publish the new version of the Conditions on the Website whenever they change.
    3. Jurisdiction and Applicable Law: Spanish law shall apply to any litigious matter or matter concerning our Website, and the Courts and Tribunals of Barcelona shall have jurisdiction to resolve any disputes arising from or related to the use of this Website. In the case of a User acting as a consumer, the court corresponding to the User/consumer’s domicile shall have jurisdiction. The User, if acting as a consumer, may also submit any dispute arising from or related to these Conditions to an alternative dispute resolution procedure (ADR). The list of available ADR platforms of the European Commission can be consulted at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
    4. Language: These Conditions are published in Spanish, Catalan, and English. In the event of any discrepancy between the versions, the Spanish version shall prevail.
Last updated: 15/05/2024